BLW Casino Privacy Policy – Malaysian Player Data Protection

BLW Casino (referred to as "we", "the platform", or "BLW Casino" in this document) is committed to protecting the privacy and personal data of every player who uses our services. This Privacy Policy explains in detail how BLW Casino collects, processes, stores, and safeguards your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

As an online entertainment platform operating in Malaysia and serving Malaysian players, BLW Casino understands that your trust is our most valuable asset. We take our responsibility in managing your personal data seriously and are committed to remaining transparent about our privacy practices.

By registering an account with BLW Casino or using any of our services, you are deemed to have read and agreed to the terms set out in this Privacy Policy. If you do not agree, please contact us or stop using the platform before proceeding with registration.

BLW Casino only collects data that is strictly necessary to provide a safe, fair, and legally compliant service. The data we collect falls into several categories:

BLW Casino does not collect sensitive data categories such as health information, religious beliefs, or political views unless required by law under specific circumstances.

Blw casino uses your personal data for the following purposes, and only for those purposes as stated:

• Account Management: Creating, verifying, and managing your BLW Casino account, including the KYC process required by law.
• Transaction Processing: Processing deposits and withdrawals in Malaysian Ringgit (MYR) via local payment methods such as DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX internet banking (Maybank2u, CIMB Clicks).
• Platform Security: Detecting and preventing fraud, money laundering, bot usage, and any activity that violates blw casino's Terms & Conditions.
• Customer Support: Enabling BLW Casino's support team to assist you more effectively when you reach out via live chat or email.
• Legal Compliance: To fulfil the reporting and compliance obligations required by Malaysian authorities.
• Service Improvement: Analysing usage patterns on an aggregate basis (not at an individual level) to improve the blw casino platform, games, and user experience.
• Marketing Communications: Sending promotional information, bonus offers, and platform updates — but only if you have consented to receive them during registration or through your account settings.

BLW Casino does not use your data for automated decision-making that materially affects your rights without human oversight.

BLW Casino does not sell or trade your personal data. However, in the course of operating our platform, we may share your data with selected third parties under the following limited circumstances:

• Payment Service Providers: Providers such as DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX banks require certain information to process your financial transactions in MYR.
• Game Software Providers: Game software providers for slots, Live Casino, and Sports Betting that partner with BLW Casino may receive minimal game session data for technical purposes.
• Identity Verification Providers: Third-party KYC companies that assist us in verifying the identity of new players to comply with anti-money laundering legal requirements.
• Legal Authorities: BLW Casino will disclose your data to law enforcement agencies, courts, or Malaysian regulatory bodies when required by law or court order.
• Analytics Services: Analytics tools that help us understand traffic patterns and aggregate user behaviour — no individual data is exposed.

Blw casino continually invests in security infrastructure to ensure your personal and financial data is protected at all times. The security measures we have in place include:

• 256-bit SSL Encryption: All data transmitted between your device and blw casino's servers is encrypted using industry-standard SSL technology, making it unreadable to any unauthorised party.
• Multi-Layer Firewall: blw casino servers are protected by firewall systems that monitor and block unauthorised access attempts in real time.
• Two-Factor Authentication (2FA): Players are encouraged to enable 2FA to add an extra layer of security to their BLW Casino account.
• 24/7 Monitoring: BLW Casino's IT security team monitors our systems around the clock to detect any threats or suspicious activity.
• Regular Security Audits: BLW Casino undergoes independent security audits on a regular basis to ensure our systems consistently meet the latest security standards.
• Restricted Data Access: Only BLW Casino staff who require access to specific data to perform their duties are permitted to do so, and all such access is logged and audited.

While BLW Casino takes all reasonable precautions, no system is 100% immune to cyber threats. We encourage you to take your own precautions as well, such as using a strong password and not sharing your login credentials.

BLW Casino uses cookies and similar tracking technologies to enhance your browsing experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Saving your preferences such as your preferred language (Bahasa Melayu) and display settings so you do not have to reconfigure them on every visit.
• Analytics Cookies: Helping us understand how players use the blw casino platform — including the most visited pages, time spent, and navigation paths — for the purpose of continuous improvement.
• Marketing Cookies: Used to display relevant promotional content to you based on your interests and usage history at BLW Casino. These cookies are only activated with your consent.

You can manage or delete cookies at any time through your web browser settings. Please note that disabling certain cookies may affect the functionality or your overall experience on the blw casino platform.

Blw casino retains your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required under Malaysian law. Generally:

• Active Account Data: Retained for as long as your BLW Casino account is active, and for the required period following account closure for legal compliance purposes.
• Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian financial and anti-money laundering legal requirements.
• KYC Records: Retained for a minimum of 5 years after the date of verification or account closure, whichever is later.
• Communication Logs: Customer support communication records are retained for 2 years for reference and dispute resolution purposes.
• Marketing Data: Deleted when you withdraw your marketing consent or close your account, unless retention is required by law.

Once the relevant retention period has expired, BLW Casino will securely delete or anonymise your data using methods that ensure it cannot be recovered or re-linked to your identity.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by BLW Casino:

To exercise any of the rights above, please contact the BLW Casino privacy team by email at privacy@blwcasino.net. We will process your request within 14 working days. Some requests may require additional identity verification before they can be processed.

BLW Casino is an online entertainment platform designed exclusively for individuals aged 18 years and above only. We do not knowingly collect any personal data from individuals under the age of 18.

If you believe that someone under the age of 18 has registered an account at BLW Casino or provided us with their personal data, please contact us immediately at privacy@blwcasino.net. We will take immediate action to delete the relevant data and close the account.

BLW Casino encourages parents and guardians to monitor their children's online activity and use appropriate parental control software to prevent access by minors.

In some operational circumstances, your personal data may be processed or stored on servers located outside Malaysia — for example, by international game software providers that partner with blw casino.

When such data transfers occur, blw casino ensures that:

• The recipient country provides a level of data protection that is equivalent to or higher than that required under Malaysia's PDPA.
• Appropriate data transfer agreements have been signed with recipient parties to ensure your data is protected to the same standard.
• Data transfers are carried out solely for legitimate operational purposes and limited to the minimum amount necessary.

The blw casino platform may contain links to third-party websites or services in certain contexts. blw casino's Privacy Policy does not apply to those third-party websites. blw casino is not responsible for the privacy practices or content of any third-party websites.

We encourage you to read the privacy policy of every website you visit. Access to third-party websites is at your own risk, and BLW Casino makes no guarantees regarding the security or privacy of those sites.

BLW Casino reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or improvements to our services. When significant changes are made, we will:

• Updating the "Last Updated" date at the top of this page.
• Displaying a clear notice within the BLW Casino platform the next time you log in.
• Sending an email to your registered address for changes that materially affect your rights.

We encourage you to review this Privacy Policy periodically. Your continued use of the BLW Casino platform after any amendments take effect constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding blw casino's Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Privacy Email: privacy@blwcasino.net
• General Support Email: support@blwcasino.net
• Live Chat: Available 24 hours a day, 7 days a week via the BLW Casino platform

The BLW Casino privacy team will acknowledge receipt of your enquiry within 48 hours and provide a full response within 14 working days. For more complex issues, we may require additional information or identity verification before processing your request.

If you are unsatisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant authority under PDPA 2010.